
Role: Executive Vice President, Chief Operating Officer. Lead and develop the Client Services team in delivering an exceptional customer experience that fulfills the vision and mission of StrategicSource, Inc. Continuously identify and implement solutions and process improvements that exceed our clientās current/future service needs, drives customer loyalty and new customer acquisition. Biography: Keith is a graduate of LeMoyne Owen College with a Bachelorās degree in Business Administration. He spent fourteen years with Lifetouch and as a Sr. Director and led sales and operations functions for Target Portrait Studios. Keith transitioned to Verified Credentials where he worked 12 years as V.P. of Client Services and lead efforts focused on optimizing the communication and workflow with clients to deliver aā remarkableā customer experience.
Client Exp.:Ā Lead and create a team culture that focuses on improving the client experience, exceeding client profitability commitments, and by developing a team that can deliver on both external and internal customer objectives.
Interests: Iāve been married for 30 years and Iām a father of two daughters. I enjoy traveling, spending time with family and volunteering. Iām also an avid golfer, and one of my bucket list items is to play golf in all 50 states of the U.S.
Quote:
An intelligent heart acquires knowledge, and the ear of the wise seeks knowledge.
ā Proverbs 18:15