Role: Lead and develop the Operations team in delivering an exceptional customer experience that fulfills the vision and mission of StrategicSource, Inc. Continuously identify and implement solutions and process improvements that exceed our client’s current/future service needs, drives operational efficiency, profitability, customer loyalty, and new customer acquisition.
Biography: Keith is a graduate of LeMoyne Owen College with a Bachelor’s degree in Business Administration. He spent fourteen years with Lifetouch as a Sr. Director and led sales and operations functions for Target Portrait Studios. Keith transitioned to Verified Credentials where he worked for 12 years as V.P. of Client Services and led efforts focused on optimizing the communication and workflow with clients to deliver a” remarkable” customer experience.
Operations: Lead and develop a team culture that focuses on improving the client experience, operational excellence, and profitability while achieving both external and internal customer and company objectives.
Interests: I’ve been married for over 30 years and I’m a father of two daughters. I enjoy traveling, spending time with family, and volunteering. I’m also an avid golfer, and one of my bucket list items is to play golf in all 50 states of the U.S.
Quote:
An intelligent heart acquires knowledge, and the ear of the wise seeks knowledge.
– Proverbs 18:15
